Privacy Policy

The type of information we collect depends on your interaction with us. In the 12 months preceding the Last Updated date above, we have collected the following categories of personal information:

Contact Information

Full name, email address, mailing address, and telephone number.

Identifiers

Internet Protocol (IP) address, account usernames and passwords, and electronic signatures.

Financial Information

Payment card number, card expiration date, CVV code, billing address, and bank account information used to process payments for our Services.

Commercial Information

Records of Services purchased, requested, or considered, and your service history with us.

Internet or Electronic Usage Data

Website browsing and interaction history, IP address, cookie data, browser type and version, device identifiers, and interaction with our advertisements.

Geolocation Data

General geographic location derived from your IP address when you visit our Site; service address location when you schedule Services.

Audio/Visual Data

Photographs or visual records of your property taken during pest inspections or service visits, with your permission; recordings of customer service calls where permitted by law.

Inferences

Information derived from the above categories to create a profile reflecting your service preferences, pest concerns, and property characteristics.

We do not knowingly collect sensitive personal information (such as social security numbers, driver’s license numbers, precise geolocation, or health information) except where strictly necessary to perform our Services and only with your consent.

We collect personal information in the following ways:

Directly from You

When you fill out a quote request form, schedule a service, call us, send an email, or otherwise communicate with us.

Through Cookies and Similar Technologies

When you visit our Site, we and our third-party partners may automatically collect information about your browser, device, and how you interact with our Site using cookies, pixels, and similar tracking technologies. See Section 6 for more detail.

From Service Providers

We may receive personal information from third-party vendors who support our business operations, including payment processors, scheduling software providers, email delivery vendors, and customer relationship management platforms.

From Ad and Analytics Providers

We may receive information about you from third parties that provide us with advertising, data analytics, or site measurement services, including Google Analytics and similar platforms.

During Service Visits

We may collect information about your property and pest conditions when our licensed technicians perform on-site inspections or treatment services.

In the 12 months preceding the Last Updated date above, we have used personal information for the following purposes:

• To process and fulfill your service requests, schedule appointments, and provide you with the pest control services you have requested or purchased.
• To process payments and billing.
• To communicate with you about your service, appointments, follow-ups, and any issues that arise.
• To send you receipts, service reports, and other transactional communications.
• For marketing and promotional purposes — to send you special offers, discounts, service reminders, and information about our Services. You may opt out at any time (see Section 8).
• To analyze Site usage, preferences, and statistics in order to improve our Site, marketing, and Services.
• To detect and prevent fraud, unauthorized access, and other illegal activity.
• To maintain and improve our Site, IT systems, and security infrastructure.
• To comply with our legal obligations, including California pest control licensing requirements, recordkeeping obligations, and applicable regulations.
• To assert or defend legal claims.
• For other purposes we may describe to you at the time of collection.

We may also use aggregated or de-identified data (which does not identify any individual) for research, analytics, and product improvement purposes.

We do not sell your personal information for monetary consideration. In the 12 months preceding the Last Updated date above, we have disclosed personal information in the following circumstances:

Service Providers

We share personal information with third-party companies that perform services on our behalf, such as payment processing, scheduling, email delivery, customer relationship management, IT support, and marketing. Our service providers are contractually required to use your information only as directed by us and to maintain appropriate security measures.

Ad and Analytics Providers

We may share or make available certain categories of personal information (identifiers, commercial information, geolocation data, internet or electronic usage data, and inferences) through cookies and online tracking technologies with advertising and analytics providers for targeted advertising and measurement purposes. This may constitute a “sale” or “sharing” of personal information under California law. See Section 7 for your opt-out rights.

Government and Law Enforcement

We may disclose personal information to government agencies, regulatory bodies, law enforcement, or courts when required by law, subpoena, court order, or when we reasonably believe disclosure is necessary to comply with applicable law, protect our rights, or protect the safety of others.

Business Transfers

If 101 Exterminators Inc. is involved in a merger, acquisition, asset sale, or other corporate transaction, your personal information may be transferred as part of that transaction. We will notify you of any such change as required by law.

With Your Consent

We may disclose your personal information for any other purpose with your explicit consent.

We will never share your mobile opt-in data or text message consent information with any third party for their own marketing or advertising purposes.

We retain your personal information for as long as necessary to provide you with our Services, maintain our business records, and comply with our legal obligations. We use the following criteria to determine retention periods:

• How long the information is needed to provide our Services and operate our business;
• Whether contractual or legal obligations require us to retain the information for a specific period;
• Whether any law, statute, or regulation specifies a retention period;
• Whether you have agreed to a longer retention period;
• The sensitivity of the data; and
• The reasonable expectation for retention at the time the data was collected.

Where we process personal information for marketing purposes, we process it until you ask us to stop (and for a short administrative period after that). We maintain a record of your opt-out preference so we can honor it in the future.

If you are a California resident, the California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”) provides you with specific rights regarding your personal information. This section describes those rights and how to exercise them.

By signing up for our Services or submitting your mobile number, you agree to receive SMS text messages from 101 Exterminators Inc. on the number provided. These messages may include appointment reminders, service updates, and promotional offers.

• Message frequency varies based on your service schedule and preferences.
• Message and data rates may apply depending on your mobile carrier and plan.
• To opt out at any time, reply STOP to any message you receive from us. After opting out, you will receive one final confirmation text and no further messages will be sent.
• For help, reply HELP to any message, or contact us at office@101exterminatorsinc.com or (831) 500-1613.
• You are not required to consent to receive SMS messages as a condition of purchasing or receiving our Services.
• Your mobile opt-in data and consent will not be shared with third parties for their own marketing or advertising purposes.

For full details on how we handle your information, please review this Privacy Policy. Supported carriers are not liable for delayed or undelivered messages.

Our Site may contain links to third-party websites or services whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies, not ours. We encourage you to review the privacy policy of any website or application you visit.

We implement reasonable technical, organizational, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information and encourage you to take steps to protect your own data (such as using strong passwords and not sharing account credentials).

In the event of a data breach that affects your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

Our Site and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have inadvertently collected personal information from your child, please contact us immediately at office@101exterminatorsinc.com. We will delete such information from our records promptly upon verification.

We do not knowingly sell or share the personal information of consumers under the age of 16 without affirmative authorization.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Privacy Policy on this page with a revised “Last Updated” date. If we make material changes, we will provide notice as required by applicable law (such as by email or a prominent notice on our Site). Your continued use of our Site or Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: